After registering with Flashscore, some details can be updated directly from your profile settings, while others require assistance from the support team.
Can be changed directly (from Profile Settings):
- Display name or username
- Email address (a verification code will be sent to your old email)
- Password
- Communication preferences (newsletter, offer notifications)
Must be changed through support:
- Registered mobile number — completed after identity verification, usually within 24 hours
- Full legal name — a copy of your national ID is required
- Date of birth — possible in special circumstances, documentation required
To contact support Log In and use live chat, or email us at support@flashscore.im. Sensitive account information cannot be changed without identity verification — this is to keep your account secure.
Withdrawals on Flashscore are directly linked to Bangladesh's mobile banking services, which means they're processed very quickly in most cases.
Withdrawal timeframes (by method):
- bKash & Nagad: Usually arrives within 3–15 minutes of the request
- Rocket: Within 5–30 minutes
- Large amounts (above ৳50,000): Additional verification may extend processing to 2–24 hours
Minimum & Maximum Withdrawal:
- Minimum withdrawal: ৳300
- Your maximum daily withdrawal limit depends on your account tier and KYC verification status
To withdraw Log In → Wallet → Withdrawal → Select a method, enter the amount → Confirm. The mobile number used for withdrawal must be registered in your own name.
This issue is typically caused by outdated browser cache or temporary files. In most cases, the steps below will resolve it.
Clear cache in Chrome (Android):
- Open Chrome → tap the three-dot menu at the top right → Settings
- Privacy and Security → Clear browsing data
- Check "Cached images and files" and "Cookies" → Clear data
- Then reopen flashscore.im
Clear cache on Safari (iPhone):
- Settings → Safari → Clear History and Website Data
Other solutions:
- Restart your phone and try again
- Switch to a different internet connection (e.g., from WiFi to mobile data, or vice versa)
- Check that Chrome or Safari is up to date — outdated browsers can sometimes cause issues too
If none of the above works, contact support — sending a screenshot will help us resolve the issue faster.
Deposits at Flashscore typically appear in your wallet within 3–10 minutes. Occasionally, network congestion or processing delays may cause it to take a little longer.
Maximum waiting time:
- BKash & Nagad: Up to 15 minutes is normal — if it takes longer, please contact support
- Rocket: Please allow up to 30 minutes
What to do if a deposit fails:
- Note the transaction ID (TxID) in your bKash/Nagad app
- Contact Flashscore support via Live Chat and provide the TxID, time of transaction, and amount sent
- Usually resolved within 15–30 minutes
- Funds from failed transactions are automatically returned to your mobile banking account within 3–7 business days
Before contacting support, make sure you sent funds to the correct Flashscore payment number and used the correct reference number — each deposit request is issued a unique reference.
The wagering requirement (often called "turnover") is the rule that determines how many times you must use your bonus funds in bets before they become withdrawable.
Let's break it down with an example:
- Say you deposit ৳1,000 and receive a ৳1,000 bonus (giving you a total of ৳2,000)
- If the wagering requirement is 10x — a 3x bonus means you need to place a total of ৳1,000 × 10 = ৳10,000 in bets
- The bonus becomes withdrawable once this ৳10,000 in bets is completed
Bets that count toward wagering:
- Sports Betting: only bets placed at odds of 1.60 or higher are counted
- Casino slots: typically count at 100%
- Live Casino: typically contributes 10–20% (depending on the bonus type)
Each bonus may come with its own specific terms and conditions. On the Bonus page Or check your current wagering progress under the "My Bonuses" section of your account.
If a match on Flashscore is cancelled or abandoned mid-way, bets are settled according to the following rules:
If the match is cancelled before it starts:
- The full stake is returned to your wallet — no deductions
- Refunds are usually processed within 15–60 minutes
If a match is cancelled or suspended after it has started:
- In cricket, if the result is determined by the Duckworth-Lewis-Stern (DLS) method, bets are settled accordingly
- If a match is rescheduled within the official result window — and completed on the new date — the original bet remains valid
- If a match is not completed within the scheduled time, the bet is voided and the full stake is refunded
If a match in an accumulator bet is cancelled:
- The cancelled match is removed from the selection, and the remaining selections are settled as usual
If you have any questions about the settlement of a specific event, please contact support. To read the full settlement policy, Terms & Conditions See.
To open an account at Flashscore and participate in any form of betting or casino gaming A minimum age of 18 is required. This is not a suggestion — it is a strict policy.
How Flashscore verifies your age:
- Providing your date of birth at registration is mandatory — the system calculates your age automatically
- Anyone under 18 will not be able to complete the registration form
- At any point, if an account appears suspicious, a national ID or birth registration certificate may be requested
- Registering with a false age and getting caught later will result in permanent account closure and possible forfeiture of all funds
If a family member becomes aware of an account held by a minor:
- Contact support@flashscore.im right away
- The account will be investigated and appropriate action will be taken
Flashscore places the protection of minors at the very top of its priorities. Responsible Gaming page Find out more about this here.